Large-scale baseline measurement with academic practical tests
Between October 2019 and October 2020, the researchers examined discrimination by estate agents on the basis of 3,481 academic correspondence tests. They responded to real rental advertisements on property platforms, such as Immoweb and Zimmo, each time with two fictitious rental candidates : the test person had a characteristic against realtors could discriminate (e.g. a Moroccan- or Congolese-sounding name, wheelchair use or a same-sex relationship) and the control person did not have this characteristic. In all other aspects, the test and control subjects were identical. The reactions of the real estate agents by email, text message or voicemail were afterwards recorded. Private landlords in Antwerp were not tested in this study.
Not all estate agents discriminate equally against ethnic minorities
These correspondence tests showed that real estate agents in Antwerp invited significantly fewer candidates with a non-Belgian name for a property viewing than those with a Belgian-sounding name. The net discrimination rate was 19% for men of non-Belgian origin and 15% for women of non-Belgian origin. “Compared to the other cities tested in Belgium, real estate agents in Antwerp are not especially good, but also not especially bad when it comes to ethnic discrimination,” explains Professor Pieter-Paul Verhaeghe.
Because the real estate agents were tested several times, the researchers were also able to distinguish four profiles on the basis of their discriminatory behaviour. A first group of 18% of the estate agents consistently discriminates against ethnic minorities. “These are real estate agents who probably discriminate consciously,” Professor Verhaeghe says. A second group of 23% discriminates occasionally. “It is possible that there is also unconscious discrimination or discrimination at the request of the client. The effect on the prospective tenants is of course the same.” A third group of 53% rarely or never discriminates during the first phase of the rental process. And a small group of 6% discriminates in favour of ethnic minorities. “These are often offices specialised in short-term rentals or expats,” says Professor Verhaeghe. It is the first time that such a nuanced picture can be given of the real estate sector with regard to ethnic discrimination.
Discrimination against wheelchair users with much uncertainty about reasonable accommodation
The correspondence tests also showed that wheelchair users find it very difficult to rent a dwelling in Antwerp. The net discrimination rate for this group was 36%. Candidates who use a wheelchair often ask to be allowed – if necessary – to make ‘reasonable adjustments’ to the dwelling at their own expense (e.g. installing a stairlift or lowering light switches). These ‘reasonable adjustments’ are protected by law and ensure that people who are physically disabibled can participate in society as full citizens. The analysis showed that estate agents often do not like these reasonable adjustments. “Sometimes there were good practical reasons for a refusal, but often it was also ignorance of these reasonable adjustments or gratuitous refusal without motivation,” says Professor Verhaeghe.
No discrimination on the basis of mental disability and sexual orientation
Finally, the correspondence tests showed that real estate agents in Antwerp do not discriminate against people who are mentally disabled and against same-sex couples. These candidates were just as likely to be invited to view a property as other candidates.
Prof Pieter-Paul Verhaeghe